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NEWSLETTER

January 2022

Understanding Initial-Eligibility Standards

Recording Now Available

On Tuesday, January 11, more than 8,000 prospective student-athletes from around the country joined the Eligibility Center's staff for a one-hour webinar. Staff discussed requirements student-athletes must know in order to be eligible to play Division I or II sports. A question-and-answer session was held at the end of the event, with Eligibility Center staff on hand to answer submitted questions. The recorded event was provided to all registrants last week and is a great resource to share with your recruits and their families.

Click here to watch the recording. The NCAA will be hosting more webinars for compliance administrators (as well as PSAs and other audiences) in the spring; watch for more information in upcoming issues of this newsletter.

Seventh Semester Transcripts

For your recruits who have finished their fall semester, now is the time to remind them to ask their counselors to upload their most recent transcripts to the Eligibility Center! Our certification staff is currently conducting preliminary evaluations for incoming students (Fall 2022 enrollees) with and without test scores on file.

IRL Reminders

Keep in mind that adding a recruit to your school's IRL early in the process allows Eligibility Center staff to make sure their account is moving through the process in a timely fashion for you. The sooner the student is on your IRL, the better for this process. When should you add a potential recruit to your school's IRL? Here's a few examples to consider:
  • If a coach is asking about a student, add them to your school's IRL.
  • If a PSA wants to take an official visit, add them to your school's IRL.
  • If you have a transfer student looking to become a walk-on, add them to your school's IRL.
From the Eligibility Center's standpoint, there are no limits to the number of recruits you can activate on your school's IRL, so we encourage, the sooner the better. Remember, if you add a student-athlete to your IRL then later need to deactivate that recruit, you can easily do so within your school's account.

NCAA Regulatory Affairs Directory 
The employee directory for the NCAA Regulatory Affairs division has been updated and is now available! Click here to access the directory. 

2021 Eligibility Center Membership Survey Results

Our staff continues to review and learn from this year's annual Eligibility Center membership survey, which closed on December 10. We are always looking to improve on our interactions with you, our membership, and will use the survey comments to enhance the initial-eligibility experience during the coming year.

Overall, the survey responses were extremely positive. When asked to evaluate the Eligibility Center's overall performance over the past 12 months, 96% of respondents felt the EC staff met or exceeded expectations.
When respondents were asked if they believe the Eligibility Center's performance had changed during the prior year, 52% responded with "somewhat improved" or "greatly improved."
Other responses shared by respondents indicate an overall positive experience to interactions with the Eligibility Center staff. Even with an outstanding positive response rate of 91% and higher on critical response points, there is still work to do! Our team will continue to evaluate individual comments made during the survey to determine forward progress that address the concerns of those who didn't respond as favorably as the 90% reflected below. We are always looking to improve on our interactions with you, our membership!
 
Eligibility Center staff is open to feedback and suggestions. 92%
Eligibility Center staff follows through on commitments. 92%
I trust Eligibility Center staff. 92%
Eligibility Center staff delivers consistent service across all student accounts. 90%
Eligibility Center staff assists with answers and options. 92%
Eligibility Center information is readily accessible for review. 92%
Eligibility Center staff reaches decisions in a timely fashion. 91%
Eligibility Center staff is proactive. 91%
Eligibility Center staff is responsive to questions or concerns. 91%
Thank you again to everyone who completed this year's survey. Watch for additional information and full survey results in the coming issues of this newsletter. Our team continues to evaluate the survey results and identify process and service-related enhancements for improving the initial-eligibility experience. We look to continue our growth in 2022!
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Guide for the Compliance Administrator | Membership Portal | Initial-Eligibility Flyer