Working with Accounts

Understanding Matriculation Dates and Expedited Reviews

As you work with your spring recruits’ accounts, you may need to submit a matriculation date or request an expedited review. Here’s a few things to know prior to either process.

Need to Submit a Matriculation Date?

In some instances, the Eligibility Center may request your Division III school declares a student’s initial full-time enrollment at any institution of higher education (NCAA, NAIA, two-year institutions and international colleges/universities) for the amateurism review process. This is known as the “matriculation date” or a “matriculation letter.”

An “Enrollment Verification Document Needed” task assigned to a student’s account is a clear signal that you should submit the date of initial full-time enrollment. This information is submitted via the “Matriculation Letter” option in the Resource dropdown on the Membership Portal.

Need an Expedited Review of an Account?

When an urgent amateurism certification is requested, EC staff begins the review within 1-2 business days. Keep in mind that additional amateurism-related tasks could be assigned that require additional responses; your student will need to respond to those tasks as quickly as possible.

Before making this request, ensure 1) the student’s account has the correct enrollment period, which should reflect the term of initial full-time enrollment at any NCAA school, and 2) the student has responded to all questions in the Sports Questions section of their account.

Have additional questions or need immediate assistance? Contact the NCAA customer service team by using the Contact Us option on the Membership Portal or call 877-544-2950, Monday-Friday from 8:30 a.m. to 5 p.m. Eastern time.

2024 Membership Survey Results

According to the Eligibility Center's 2024 Membership Survey, more than 37% of respondents contact the EC at least once every few weeks. How can we help you?

The EC staff is here to support your needs and answer questions throughout your recruit's amateurism certification. Our membership line (877-544-2950) allows you to access our qualified, knowledgeable staff. We're happy to help!

Watch this newsletter for additional survey results. If you missed the opportunity to participate in the 2024 survey, watch for release of our 2025 survey early this fall. The Eligibility Center looks forward to continuous improvement and enhanced services for our membership based on these survey results.

Eligibility Center Staff Conference Meeting Support

Do you have an upcoming conference compliance meeting? Conferences can request Eligibility Center staff join their meeting and provide an update on the latest from the EC. To request EC staff participation, submit your request via our ecinfo@ncaa.org and our team will reach out to you with options. We look forward to and appreciate the opportunity!

Resource Reminder: Frequently Asked Questions

Receiving questions about the Eligibility Center's process that you can't answer? Visit the Eligibility Center's online FAQ for answers to many of the questions you or your student-athletes may have. This is also a great resource for questions parents, families or other advocates may send your way, including:

Feel free to share ncaa.org/studentfaq in your school or organization's website, emails, newsletters or other correspondence to your student-athletes/families.

Sport Science Institute: Cardiac Care Month

February is cardiac care month. The NCAA Sport Science Institute collaborates with multidisciplinary teams, content experts, leading medical and sports medicine organizations, and member schools to develop and endorse best practice recommendations related to cardiac care.

The NCAA Sport Science Institute is a leader in providing health and safety resources to college athletes, coaches, athletics administrators and campus partners.

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