Issues with your multifactor authenticator? |
Not Receiving the Email
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If you are not seeing the email, refresh your inbox regularly after it is sent. You can also add nobody@ncaa.org to your safe senders list.
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Another option then may be to ask your My Apps administrator to establish your MFA option with your mobile phone number. This will send the code to you via text (or SMS) message.
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No Longer Have Your Phone
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To reestablish your MFA, you will need to speak to your My Apps administrator to have this temporarily changed to an email authenticator. Once you are back in, you can change this in the Profile section of My Apps back to the authenticator application and set it up.
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Code Not Accepted
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Email Authentication
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Ensure you are checking the same email as your My Apps login, as this is the default to receive these codes.
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Ensure you are using the most recently received code. This includes not sending multiple codes at once.
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If the email code is still not working, see your My Apps admin to change your MFA option to the SMS option.
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SMS Authentication
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Ensure you wait to receive the most recent code (and that you are using the most recent code). These codes all chain in a text message chain, and it is easy to use an old code.
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If the error persists, ask your My Apps administrator to set your MFA option to your email. This will give a hard reset for the authenticator on your account.
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Authenticator App
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Ensure you back out of the number and reselect the correct account within your application. This is especially important if you hold multiple accounts within the same application.
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Refresh the login page. Sometimes this page will time out and just require a refresh to accept any active codes.
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If all else fails, have your My Apps administrator set your MFA option back to email. This will give your MFA settings for your profile a hard reset. Once back in you can reestablish the authenticator app.
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